OneTake (“we”, “us”, or “our”) operates the OneTake mobile application (the “App”).
This Privacy Policy explains how we collect, use, disclose, and protect your information when you use the App.
By using the App, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Who We Are
OneTake is an Australian-based company that provides educational services to users in multiple countries, including the Philippines.
If you have questions about this Privacy Policy, contact us at: support@onetake.ph
2. Information We Collect
We may collect the following types of information:
a. Information You Provide:
- Name, email address, and account details
- Login credentials (stored securely via third-party authentication services)
- Group names or identifiers you create within the App
- Feedback, support requests, or communications
b. Study and Performance Data
- Quiz, test, and preboard responses
- Scores, rankings, and performance metrics
- Study activity, progress, and usage patterns
c. Subscription Information
- Subscription status and transaction identifiers
Payment processing is handled by third-party payment providers (e.g. Stripe and G-Cas).
We do not store full card or sensitive payment details
d. Technical and Usage Data
- Device type, operating system, app version
- Log data, crash reports, and analytics
- IP address and general location (country/region level)
3. How We Use Your Information
We use your information to:
- Provide, operate, and maintain the Ap
- Personalize learning and study experiences
- Display rankings, leaderboards, or group-based result
- Improve question quality and app performance
- Detect errors, misuse, or abusive behavior
- Process payments and manage subscriptions
- Communicate updates, support responses, or important notices
4. Use of AI and Analytic
We may use AI-assisted tools and analytics to
- Generate, adapt, review, or refine practice questions and explanations
- Check consistency, clarity, and potential errors in content
- Analyze aggregated performance data to improve learning outcomes
- Power features such as recommendations, summaries, or insights
- AI-generated or assisted outputs may contain inaccuracies and are provided for educational purposes only.
5. Rankings, Aggregation, and Public Display
Your test and quiz results may be used to:
- Display individual or aggregated (e.g., Top 10 leaderboards)
- Compare performance within groups you join or create
- We do not publicly display personally identifiable information outside of this app.
6. Groups and Shared Data
When you create or join a group within the App:
- Certain results, rankings, or activity may be visible to group members
- Shared data is limited to what the App is designed to display at the time
- Group visibility may change as features evolve
7. Data Sharing and Disclosure
We may share information:
- With service providers (hosting, analytics, payments, email delivery)
- To comply with legal obligations or lawful requests
- To protect the rights, safety, or integrity of OneTake, users, or the public
- We do not sell your personal data.
8. Data Storage and International Transfers
Your data may be stored and processed on servers located outside your country of residence, including Australia and other jurisdictions where our service providers operate.
By using the App, you consent to such transfers, subject to applicable data protection laws.
9. Data Retention
We retain personal data only as long as necessary to:
- Provide the App and its features
- Meet legal, accounting, or regulatory requirements
- Resolve disputes or enforce our terms
- You may request deletion of your account, subject to legal obligations.
10. Security
We take reasonable technical and organizational measures to protect your information. However, no system is completely secure, and we cannot guarantee absolute security.
11. Your Rights
Depending on your location, you may have rights to:
- Access your personal data
- Request correction or deletion
- Withdraw consent where applicable
- Requests can be sent to support@onetake.ph.
12. Children’s Privacy
The App is not intended for users under 18 years old.
We do not knowingly collect personal data from minors.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Continued use of the App after changes means you accept the updated policy.
14. Contact Us
For questions, concerns, or requests related to privacy: support@onetake.ph.